How long will it take for my order to arrive?
- All orders are sent UPS ground, USPS First Class Package unless Priority or Overnight service was requested. Expedited shipping does not guarantee expedited processing.
- Standard shipping on orders in the United States can take 5 -7 business days - during pandemics, civil or social unrest, holidays or high volume seasons it could be longer.
- Most orders are processed & shipped within 5 - 7 business days (Mon-Fri) of receiving the order. Pre- Orders shipping dates are noted on the product listing. Providing your email and phone ensures that you receive weekly updates on your order and if there is a problem I can get in contact with you quickly.
- During holidays, pandemics or other times of high demand, orders could take longer to process and ship.
- Shipping times do not include the time it takes to process your order. We print on demand - 90% of our items are only printed once you place the order.
What are your shipping times for outside of the United States?
International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via UPS Ground, USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes, We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has been delivered to the shipping carrier. Once the package has been delivered to the carrier (USPS, Fed Ex, UPS, DHL, etc) we no longer have control of the package or the delivery timing. All efforts will be made to track delayed and missing packages.
What do I do if my package says delivered but I don't have it:
- Wait a day or 2 to see if the carrier marked it delivered but will actually deliver the next day. This happens ALL the time.
- Check with your neighbors to see if the package was delivered to the wrong house.
- Contact your local post office to let them know that your package was marked as delivered but you don't have it. Sometimes there is a sub working for the regular postal worker and packages are delivered to the wrong house. The post office can talk with the postal worker to make sure it was delivered.
- Email me at Naturalfitdesigns@mail.com so that I can help you track and find your package. Once I receive your email, I will confirm that you have followed the steps above and then help you file a missing package claim with the carrier/insurance company.
At this time we use a flat rate shipping of $7 per package. Starting November 23 shipping fees will be calculated by weight. Free shipping kicks in when you spend $100.
Need your package sooner than later use the priority mail or overnight express mail options. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
Shipping times do not include processing times. Processing times are 14 business days. If you need your order for a special event you can email Naturalfitdesigns@gmail.com to check the estimated processing times for the items you would like to order.
STILL, HAVE QUESTIONS?
Email us at Naturalfitdesigns@gmail.com or call us at (323)432-0493